Ordering & Payments

Animals listed for sale on our website are available until they are removed or marked as sold. No animals will be held for any reason without a deposit. Any animal may be placed on hold for up to 30 days with a NONREFUNDABLE 20% deposit. Within 30 days from the date of the deposit the balance must be paid in full, or the deposit is void and the animal will again be placed back up for sale. No other payment plans are accepted. All deposits are NONREFUNDABLE. We accept and prefer paypal for all payments, but also accept major credit cards through PayPal even if you do not have a PayPal account. For more information please refer to our Ordering Information page. By placing a deposit or purchasing an animal from us you are agreeing to abide by our Terms & Conditions.

Guarantee

Live arrival is guaranteed on all shipments, including carrier error, as long as an adult is home to receive the package on the first delivery attempt - otherwise our live arrival & health guarantee is void. In addition, you must email or call us within one hour of receiving your package with a validation code located on the inside of the box to let us know it has arrived. Failure to do so will void any health guarantee. Please see our Shipping Information page fore more detils.

All animals are guaranteed to be properly sexed*, healthy & feeding prior to shipping**. In addition, all animals have a 48 hour health guarantee as long as the proper care has been provided for based on our experience and recommendations. If any animal is deemed unhealthy by us within 48 hours, a full refund will be issued for the purchase price of the animal. Shipping charges are nonrefundable. Photos must be provided to our expectations to receive a refund. We will not be held responsible for any vet bills or other expenses.

* Temperature sexed geckos and Leopard Geckos and Fat Tail Geckos under four months of age are not guaranteed to be properly sexed.

** Due to the sensitive nature of Western Hogs feeding response, we cannot guarantee how well they will eat for you under your setup. All hogs sold will have ate at least ten times on unscented frozen/thawed pinkies prior to shipping and a feeding card shall be provided.

Conditions

We reserve the right to refuse the sale of any of our animals to anyone for any reason for the safety and well being of our animals. All sales are final. We cannot accept the return of any animal for any reason again for the safety of our collection. We take quarantine and animal safety very seriously. We reserve the right to grant or deny our health guarantee due to improper care or husbandry based on our experience and opinion. After 48 hours, buyer assumes all responsibility for the purchased animal including the health and proper sex of the animal.