This page was last updated on 12-4-15

Terms & Conditions

Ethics

Basically, be nice, or be gone (:

We will always operate under a professional and courteous manner with you and we expect the same in return. We promise to provide you with the best quality animals possible and honestly and accurately represent all of our animals for sale. Our goal is for your 100% satisfaction each and every order.

Live Arrival Guarantee

Live Arrival is guaranteed on all shipments as long as an adult is home to receive the package on the first delivery attempt. In addition, you must e-mail us or leave us a message on Facebook within one hour of receiving your package with a validation code located on the inside of the box to let us know it has arrived. Failure to do so will void any health or live arrival guarantee. No exceptions.

Animal Guarantee Conditions

All animals are guaranteed to be properly sexed*, healthy & feeding prior to shipping. In addition, all animals have a seven day health guarantee as long as the proper care has been provided for based on our experience and recommendations. If any animal is deemed unhealthy by us within seven days, a replacement animal will be sent or a full refund will be issued for the purchase price of the animal. Photos must be provided to our expectations to receive a refund. In some cases we may require the deceased animal to be sent back to us at our expense. We will not be held responsible for any vet bills or other expenses.

* Temperature sexed geckos are not guaranteed to be properly sexed.

We reserve the right to refuse the sale of any of our animals to anyone for any reason for the safety and well being of our animals. All sales are final. We cannot accept the return of any animal for any reason again for the safety of our collection. We take quarantine and animal safety very seriously. We reserve the right to grant or deny our health guarantee due to improper care or husbandry based on our experience and opinion. After seven days, buyer assumes all responsibility for the purchased animal including the health and proper sex of the animal.

Laws

It is the buyers responsibility to adhere to their local and state laws concerning animal purchases. No Western Hognose snakes will be sold or shipped to the state of Colorado. Illinois residents will be required to provide proof of a valid permit.

 

 

 
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